Privacy policy

Dental Clinic Elite Dent (hereinafter: Elite Dent); in his business unit in Jovana Dučića 74c, Banja Luka 78000, as the head of processing your personal data, uses and protects all information that the Users provide to them when using the website www.elite-dent.com and our other services, in particular with regard to the processing of personal data in providing its services. Personal information is any information that relates to a particularly physical person or a physical person that can be determined. In particular, personal data shall be considered as all data identifying the identity of the user (for example, first and last name, e-mail address, address of residence, etc.). Personal data processing is any action or set of actions performed on personal data, whether by automated means or not, such as collecting, recording, organizing, saving, customizing or modifying, withdrawing, inspecting, using, detecting by transmission, publishing or otherwise made available, assembled or combined, blocked, deleted or destroyed, and the implementation of logical, mathematical and other operations with these data.

How we gather personal data

Elite Dent collects your personal information, inter alia, in the following cases:

• if you contact us directly through any Elite Dent website to request information or offer for our services, through our contact form
• if you buy service directly from us
• if you respond to our direct marketing campaigns, for example by filling out a contact form for entering data on our website
• if our partners give us your information in a permitted manner
• if you are under the age of 16, please do not provide us with any information without the consent of the parent or guardian.

How can your data be used

The use of personal data in accordance with the regulations on the protection of personal data must be justified on the basis of one of the legal "bases", and we hereby determine the basis for each use of personal data.

Justified bases for data processing are, inter alia, a legitimate interest, contractual obligation, legal basis, and consent. Elite Dent's processing based on legitimate interests is used to promote and provide information about its services, in order to maintain the highest standards of sales of services from its offer. The fundamental rights and freedoms of existing and potential buyers are measured in relation to Elite Dent's interest in processing data for the specified purpose. Elite Dent will collect contact details, information about services performed, warranties, as well as information about the history of you, as a patient, when using our services for the purpose of processing claims based on a warranty or technical support for services rendered.

Personal data may be transferred to third parties under the letter that there is a reasonable basis for the transfer, such as service fulfillment or transport.

Elite Dent is used by direct marketing based on your personal information to inform you about the news and promotions in our offer, about special shopping benefits, about presentations of new products, as well as our performances at fairs, conferences, and other events exclusively with your consent.

Consent for direct marketing can be withdrawn at any time. Any person may at any time give an objection to data processing for the above purpose.

Elite Dent is subject to the laws of Bosnia and Herzegovina, as well as supranational regulations, and is obliged to comply with them, including providing your information to law enforcement, regulatory and judicial authorities and third parties in connection with proceedings or investigations anywhere in the world were requested. Where permitted, we will direct you directly to such a request or notify you before reply, unless this could affect the prevention or detection of the crime.

Providing personal information for the purpose of complying with binding requirements for your information is a legal obligation that depends on a specific request.

How we keep your data safe

We use various security measures, including encryption and authentication, to protect and maintain the security, integrity, and availability of your data.

Among other things, we use the following measures:

• strictly limited personal access to your data by the "necessary access"
• safe transfer of collected data,
• Installing a firewall on IT systems for the purpose of banning unauthorized access
• continuous monitoring of access to IT systems for detecting and preventing misuse of personal data.

All of your data is stored on our secure servers and secure servers from our partners and is accessed and used in accordance with our security policies and standards. Protecting the privacy of your data is permanent, and Elite Dent takes all the necessary measures to protect it. We process personal information in a secure manner, including protection against unauthorized or illegal processing and loss.

By registering or filling out a contact form on the website www.elite-dent.com, you give us a separate consent (consent) to process your personal information in the registration or contact form for a specific purpose, as well as the information available in the process of delivering documentation in the form of recordings of findings and the like. The purposes Elite Dent can propose in a registration or contact form requires separate consent separately.

We undertake to preserve the privacy of your personal information and to comply with the general data protection regulations and other applicable regulations. Collected personal data of users and visitors of the website, as well as other patients or potential patients, should not be and will not be unauthorizedly used or made available to third parties, except in cases where this special law allows, if this is our legal obligation or is necessary for the purpose realization of contractual obligations.

We undertake not to mislead personal information from registration or other form or collected by cookies, nor leave them without your permission to third parties, except in cases where the law so explicitly states, and in cases where it is necessary to fulfill the obligations. Personal data shall be considered as all data identifying the User's identity (for example, first and last name, email address, address of residence, etc.), which serve to respond to user's inquiries, statistics and possible sending of special offers and newsletters, obtained consent.

All user data is strictly stored and accessible only to employees who need this information to perform the job. All employees of Elite Dent and business partners are responsible for respecting the principles of privacy protection. We commit to protecting your personal data in a way that collects only the basic information that is necessary to fulfill the purpose of giving consent or legitimate interest, contractual or legal basis. Data that is automatically recorded on the web page (IP address, domain name, browser type, number of visits, time spent on pages, etc.) will be used exclusively for the purpose of evaluating the visits of the website and in order to improve its content and functionality, for statistical purposes.

Elite Dent informs the Users about how to use the collected data and uses the same for marketing campaigns solely upon specially obtained consent. In the event of a change in any of the personal data (e.g., the place of residence, the address of delivery) which are recorded at the time of registration, the User is also required to make the change in the user data.

In accordance with the applicable national and supranational legislation, in order to protect the confidentiality of personal data, we are especially obliged to comply with your data in accordance with law and good faith, to collect data exclusively for specific and legitimate purposes, not forwarding data to any third party without your prior consent , do not forward personal data to countries outside the EU if that state does not provide an adequate level of data protection; ensure adequate, secure storage of personal data in a way that it does not exceed the purpose for which the data were collected and for which they are being processed; ensure the accuracy of personal data; ensure the processing of personal data only for the time and purpose for which it is necessary; take all necessary and appropriate technical and organizational measures to prevent the destruction, damage or loss of personal data of the User.

In the event that you no longer wish to process your data in any way, request the deletion, correction or transfer of your data, please inform us by e-mail to the e-mail address of the Data Protection Officer: [email protected] or phone number: +387 51 301 660.

Elite Dent can contact the User to verify the authenticity of the request.

A user who is a natural person may at any time request Elite Dent to:

• Enable access to the catalog of personal data collection;
• Confirm whether the data is processed against the User and allow to view personal data contained in the personal data storage system and to copy them;
• Forward personal data contained in the data storage system;
• Provide a list of third parties to whom personal data were transferred, when transferred to them, on what basis and for what purpose;
• Provide information on the sources on which records are kept, which personal data storage system contains about the individual and the manner of processing;
• Provide information on the purpose of processing and the type of personal data being processed, as well as all necessary explanations in this regard;
• Explain the technical or logical-technical decision-making procedures if it carries out automated decision-making by processing the personal data of an individual.

The elite Dent's user data retention period lasts for a lifetime or until the request for deletion by the individual to whom the personal data relates is received, after which personal data is deleted. Elite Dent keeps personal data longer than the stated deadline only if it is binding on the applicable regulations in BiH or supranational legislation.

Personal information that is no longer required is irreversibly anonymized or destroyed in a safe manner.