Dental Clinic Elite Dent (hereinafter: Elite Dent), in its business unit at Jovana Dučića 74c, Banja Luka 78000, as the head of processing your personal data, uses and protects all information that the Users provide when using the website www.elite-dent.com and our other services, in particular with regard to the processing of personal data in providing its services.
Personal information is any information that relates to a particular physical person or a physical person that can be determined. In particular, personal data shall be considered as all data identifying the identity of the user (for example, first and last name, e-mail address, address of residence, etc.).
Personal data processing is any action or set of actions performed on personal data, whether by automated means or not, such as collecting, recording, organizing, saving, customizing or modifying, withdrawing, inspecting, using, detecting by transmission, publishing or otherwise made available, assembled or combined, blocked, deleted or destroyed, and the implementation of logical, mathematical and other operations with these data.
Elite Dent collects your personal information, inter alia, in the following cases:
If you are under the age of 16, please do not provide us with any information without the consent of the parent or guardian.
The use of personal data in accordance with the regulations on the protection of personal data must be justified on the basis of one of the legal "bases", and we hereby determine the basis for each use of personal data.
Justified bases for data processing are, inter alia, a legitimate interest, contractual obligation, legal basis, and consent. Elite Dent's processing based on legitimate interests is used to promote and provide information about its services, in order to maintain the highest standards of sales of services from its offer.
Elite Dent will collect contact details, information about services performed, warranties, as well as information about the history of you, as a patient, when using our services for the purpose of processing claims based on a warranty or technical support for services rendered.
Personal data may be transferred to third parties under the condition that there is a reasonable basis for the transfer, such as service fulfillment or transport.
Elite Dent uses direct marketing based on your personal information to inform you about news and promotions in our offer - exclusively with your consent. Consent for direct marketing can be withdrawn at any time.
Elite Dent is subject to the laws of Bosnia and Herzegovina, as well as supranational regulations, and is obliged to comply with them, including providing your information to law enforcement, regulatory and judicial authorities.
We use various security measures, including encryption and authentication, to protect and maintain the security, integrity, and availability of your data.
Among other things, we use the following measures:
All of your data is stored on our secure servers and the secure servers of our partners and is accessed and used in accordance with our security policies and standards. Protecting the privacy of your data is permanent, and Elite Dent takes all the necessary measures to protect it.
You have the right at any time to request access to your personal data, its correction, deletion, restriction of processing or portability. Contact us at info@elite-dent.com for any request regarding your personal data.
Last modified: May 2026.